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Resident Relations Consultant in Manchester, CT at Northland

Date Posted: 8/7/2018

Job Snapshot

Job Description

We are currently seeking a Resident Relations Consultant at The Pavilions Apartment Homes, Manchester CT.

This position is responsible for:

  •  Providing the highest level of service and support to prospects, vendors, and residents.
  • Answering, prioritizing, and directing incoming phone calls in a courteous and professional manner.
  • Organizing and managing daily work orders, filing, parking assignments, resident auto placards and overall administrative responsibilities of the leasing office.
  • Weekend hours are required

Job Requirements

The successful candidate will have great communication skills, the ability to work in a fast paced environment, problem solve, and apply great customer service under pressure. 1-3 years of reception, administrative assistant, or customer service experience required.

 

Position Title:  Resident Relations Consultant

                                   

Reports to:   Community Manager                 

                                   

Position Purpose

 

Responsible for providing the highest level of service and support to the Leasing Office’s prospects, vendors and residents.  Answers, prioritizes and directs incoming phone calls in a courteous and professional manner.  Organizes and manages daily work orders, filing, parking assignments, resident auto placards and overall administrative responsibilities of the leasing office. 

 

Essential Functions

The following list of essential job functions is not exhaustive and may be supplemented or changed as necessary.

 

  • Answers, screens and directs incoming calls, using assigned scripts
  • Greets and assists visitors to the Leasing Office
  • Schedules appointments
  • Checks general voicemail box by 9:30 AM and distributes messages to the proper team members
  • Takes resident work order requests and inputs them into the Key Track System; updates resident phone number database
  • Ensures completion of finalized work orders; contacts residents and files work orders
  • Organizes and schedules paint touch up work and carpet cleaning
  • Issues automobile placards
  • Organizes and assigns parking spaces to residents
  • Organizes and schedules reservations for common areas
  • Performs other duties and special projects when requested
  • Responsible for calling residents regarding upcoming renewal’s security renewals and preparing all renewal paperwork accurately

 



Specific Job Knowledge, Skill and Ability

The individual must posses the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

 

  • Strong working knowledge of telephone equipment and operation procedures
  • Good working knowledge of Leasing Office functions as a whole
  • Basic knowledge of general computer programs such as Microsoft Word, Excel and Outlook
  • Outstanding customer service skills including consistent politeness, patience, professionalism and a calm, positive demeanor
  • Exceptional communication and organization skills
  • Ability to prioritize workload and be responsible for several tasks at once in a high volume leasing office
  • Proven ability to communicate effectively and demonstrate courtesy and tact when dealing with employees and guests
  • Proven capabilities of acting in a highly motivated and professional manner

 



Experience

 

  • One to three years prior experience as a receptionist or administrative assistant is required
  • Previous experience working with customers, employees and guests on a personal basis or in related customer service area

 



Education

 

  • High School diploma or general education degree is required.

 

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